Friday, 21 February 2014

End of the road: reply from the Financial Ombudsman

Dear Mr Roberts

…Based on the information provided, I can see that HSBC has made a commercial decision to close your accounts in line with the terms and conditions of the account. I can understand that after being a customer for a long time, you would be disappointed to find this out. While I do appreciate that this distress was genuine, this was not ultimately caused by the bank making an error… I appreciate that it did not give a reason and I understand that this is inherently unsatisfactory for you, but HSBC is not obliged to give a reason, and our service cannot require it to do so…

Yours Sincerely

Scott Walker


Thursday, 6 February 2014

HSBC and the Financial Ombudsman

A phone call from the Financial Ombudsman this morning, in response to the complaint I filed with them. Wanted to establish contact and find out more details about my case. He's going to contact HSBC and get back to me.