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Thursday, 31 July 2014

Saturday, 8 March 2014

Deluge of letters from HSBC

A few days ago I went to my local branch of HSBC to ask if they could send me PDFs of my past statements, since they withdrew my on-line banking facilities before I could finish downloading them.

The staff member told me that they couldn't send me PDFs, but they would put them in the post.

Which century are we in, remind me?

This morning, I received a deluge of seventeen letters from HSBC containing the statements I'd ordered.

I sure am glad I changed banks.



Friday, 21 February 2014

End of the road: reply from the Financial Ombudsman


Dear Mr Roberts

…Based on the information provided, I can see that HSBC has made a commercial decision to close your accounts in line with the terms and conditions of the account. I can understand that after being a customer for a long time, you would be disappointed to find this out. While I do appreciate that this distress was genuine, this was not ultimately caused by the bank making an error… I appreciate that it did not give a reason and I understand that this is inherently unsatisfactory for you, but HSBC is not obliged to give a reason, and our service cannot require it to do so…

Yours Sincerely

Scott Walker

Adjudicator

Thursday, 6 February 2014

HSBC and the Financial Ombudsman

A phone call from the Financial Ombudsman this morning, in response to the complaint I filed with them. Wanted to establish contact and find out more details about my case. He's going to contact HSBC and get back to me.

Wednesday, 22 January 2014

Reply from Sarah Newton MP

Dear Mr Roberts

I have now heard back from the Area Director of HSBC in reply to my recent letter on your behalf. While I understand that this will be disappointing for you, HSBC state that they have followed their processes correctly, and because of this their decision is final and not reversible.

Yours Sincerely

Mrs Sarah Newton MP

Friday, 3 January 2014

Radio 4 MoneyBox - what happened?

All of you who listened into MoneyBox last Saturday deserve an explanation about why you didn't hear my interview.

I just phoned Lesley McAlpine, the program producer. She said they had to edit me out because they had too much material, and apologised for not informing me beforehand.

So MoneyBox drop people without warning or explanation: Just like HSBC.