A few days ago I went to my local branch of HSBC to ask if they could send me PDFs of my past statements, since they withdrew my on-line banking facilities before I could finish downloading them.
The staff member told me that they couldn't send me PDFs, but they would put them in the post.
Which century are we in, remind me?
This morning, I received a deluge of seventeen letters from HSBC containing the statements I'd ordered.
I sure am glad I changed banks.