By the way, all this started when I went to the bank to make an international transfer. When we were done, the staff member took the opportunity to do a thorough review of my finances.
This is great, I thought at the time, just the kind of personalised customer support that is so often lacking these days. And from a friendly, experienced professional who seemed genuinely interested in serving me. As I walked out of the bank that day, I mentally gave HSBC 10 out of 10.
Little did I know how dangerous such interactions can be. Only a month later, HSBC decide to close my accounts.
Was it a direct result of the review? How do I know? They won't tell me anything.