Thursday, 28 November 2013

At HSBC, suspected = guilty

There's also the feeling that HSBC, my good old trusty bank, is suddenly treating me like a criminal.

But it's not even a question of "guilty until proven innocent", because there is no opportunity for me to clear my name. Sure, I've sent a letter of complaint to customer services, but the staff at the local branch have informed me that it could take a month to get a reply, and that I shouldn't be surprised if the reply does not give any reasons for the decision to close my account.

It's rather a case of "Guilty because we suspect you of something, but by the way we're not going to tell you what. Your account is going to be closed, and you will never know what we think you did wrong."

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