Thursday, 28 November 2013

Goodbye cosy HSBC informality

These days, HSBC staff are trained to be on friendly first name terms with their customers. 

But over the past few days, as I've tried to get to the bottom of why my account is going to be closed, the staff at my local branch have reverted to addressing me more formally as Mr. Roberts.

Quite right too. Cosy first-name terms don't suit conversations of this kind.

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